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Service Desk Representative


M4270
Singapore
Salary will commensurate with experience
14/07/2017
Full time

Our client, an international MNC that provides services & equipment to the Marine & Offshore industry is on the lookout for a Service Desk Representative to join their team in Singapore. 

 Responsibilities:

  • Being the first point of contact for compnay organization and customers. 
  • Handling all requests received by phone or mail in a professional way with the aim to satisfy customers. 
  • Taking in charge, qualifying and logging the requests in the ticketing system. 
  • Assisting and advising customers in their demands in the domains of technical support on products and services usage, provisioning and billing. 
  • Analyzing requests and complaints, performing first level diagnostic and applying solutions, which must be a standard ones. 
  • Registering all information regarding the requests of the client in the ticketing system and forwarding those to specialized second line service when standard procedures can not be applied. 
  • Keeping the customer informed about all evolution of his request status on a daily basis. 
  • Processing activations, de-activations suspensions, un-suspensions requests from customers on the whole range of company products and services. 
  • Respecting and having in mind the targets of Service Desk Department. 
  • Other ad hoc jobs when assigned by supervisors

Requirements:

  • Diploma or Degree in Telecomunnication/Electrical/Electronics 
  • Able to work on shift, inlcuding weekends and public holidays
  • Ability to communicate in fluent english language
  • Only candidates with the rights to live and work in Singapore will be considered
  • Fresh graduate are welcome

 

 Visit www.directsearchasia.com/vacancies and follow us on LinkedIn for more information and opportunities 

 

Registration No: 201425475W

EA License No: 14C7312


If you feel you fit the criteria and would like to take your career to the next step then please apply via the website or forward your CV to info@directsearchasia.com


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