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Customer Service Manager


M5250
West, Singapore
Competitive package for the suitable candidate!
13/02/2018
Full time

Our client, an established European company in the Marine and energy markets, is looking for a Customer Service Manager to lead, organize and manage the Customer Service team/department. 

The focus is on automation, navigation and electrical system, DP Technologyas well as sonar and underwater comms for a variety of vessel types & offshore installations. 

 Job Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards for your organisation or department
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Train the staff to deliver a high standard of customer service
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
  • Meeting with other managers to discuss possible improvements to customer service

Job Requirements

  • At least 5 years working experience as a sales or customer service manager in Marine Industry
  • Experienced in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • High level on customer service orientation
  • Excellent team player 
  • Candidates should possess at least a Diploma in Electrical & Electronics Engineering, Marine Engineering or related qualifications
  • Full-Time position(s) available.

Visit www.directsearchasia.com/vacancies and follow us on LinkedIn for more information and opportunities 

Registration No: 201425475W

EA License No: 14C7312


If you feel you fit the criteria and would like to take your career to the next step then please apply via the website or forward your CV to info@directsearchasia.com


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